Contact Us

Contact Us

Living Super

Our Living Super Support Team is available to you by contacting 1300 656 226 or alternatively you can email livingsuper.adviser@ing.com.au. The team can assist you with any Living Super enquiries including:

  • Password resets
  • Product queries
  • Process guidance
  • Adviser Portal questions

Savings and Term Deposits

For account queries or to reset your password for the Adviser or IRESS website, please contact us on 1300 656 226. ING has a dedicated support team available to assist you with your queries from account opening to general account maintenance. Where applicable, the Adviser Support Team can assist you with:

  • Performing transactions
  • Changing maturity options
  • Account opening

You can also contact the Adviser Support Team via email. Below are some other useful email contacts, we will endeavor to respond to you as soon as possible

Enquiry Email address
Living Super Enquiries livingsuper.adviser@ing.com.au
Savings and Term Deposit Enquiries direct.adviser@ing.com.au
New Applications adviser.applications@ing.com.au
Adviser Authorisation forms adviser.admin@ing.com.au

ING Representatives

Tim Hewson

Tim Hewson

National Sales Manager, Wealth & Deposits
Mobile: 0439 752 639
Email: tim.hewson@ing.com.au
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Duncan Fikkers

Duncan Fikkers

Sales and Partnership Manager Wealth - VIC, SA, WA & TAS
Mobile: 0475 967 975
Email: duncan.fikkers@ing.com.au

Adviser Services

Michael Tarpey

Michael Tarpey

Team Leader, Adviser Services
Phone: 1300 656 226
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Dianne Harmsen

Dianne Harmsen

Senior Sales Support Associate, Adviser Services
Phone: 1300 656 226
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Amanda Sorensen

Amanda Sorensen

Sales Support Associate, Adviser Services
Phone: 1300 656 226

Investor Solutions

Mary-Jane Carcasona

Mary-Jane Carcasona

Sales Associate, Investor Solutions
Phone: 1800 209 744
Email: middlemarket@ing.com.au

Contact us

Adviser Services Team

Monday-Friday: 9:00am-5:00pm
AEST/AEDT

More Forms and brochures

Process Turnaround Times

Full details on expected turnaround times for applications