Living Super

Living Super offers your customers a simple and online super solution that delivers real value, choice and control.

More information is available here.

Living Super adviser portal

The Living Super adviser portal delivers a range of features.

Once you're appointed to a client's Living Super account, you will have the ability to:

View and transact on customer accounts
Process one-off and ongoing Member Advice Fees
Record and retrieve information
Receive notifications on your client accounts

Living Super disclosure

Living Super forms

Contact us

Adviser services team

Monday-Friday: 9:00am-5:00pm
AEST/AEDT

Process Turnaround Times

Full details on expected turnaround times for applications

General

The information on this webpage is general in nature only, and does not take into account your or your client's objectives, financial situation or needs. You should consider the applicable Product Terms and Conditions (T&Cs), Product Disclosure Statement (PDS), Product Guide and Financial Services Guide (FSG) (collectively being key disclosure documents) when deciding whether you or your client should acquire or continue to hold a product and/or service. Terms, conditions, eligibility criteria, fees and charges may apply. These key disclosure documents together with the relevant Target Market Determinations (TMD) are available ing.com.au/documents. To view these documents you may need Adobe Acrobat.
Diversa Trustees Limited ABN 49 006 421 638, AFSL 235153, RSE L0000635 (Diversa) is the Trustee of Living Super, a sub-plan of OneSuper ABN 43 905 581 638 (the Fund) and the issuer of interests in the Living Super product. Living Super is a product issued out of the Fund. The Unique Superannuation Identifier (USI) for Living Super product is 43 905 581 638 019.

Banking, deposits and credit products

ING Bank (Australia) Limited ABN 24 000 893 292 AFSL 229823, Australian Credit Licence 229823 (ING) is the sponsor of the Fund (for brand, marketing and distribution). ING receives a sponsorship fee from Diversa being a base rate calculated as a percentage of the funds under management. For more information on the financial services provided by ING with respect to Living Super, please refer to the Financial Service Guide.
An investment in the fund is neither a deposit nor liability of ING or any of its related entities and none of them stands behind or guarantees the fund.
If you, or your client, have a complaint regarding the Living Super account, please email livingsupercomplaints@onesuper.com.au, as Diversa has procedures in place to help you resolve any issues you, or your client may have.

ING Adviser Portal

The ING Adviser portal is available to advisers who have been accredited by ING and for the adviser use only to manage client bank and deposit accounts. Access and use of the ING Adviser Portal is subject to the Adviser Portal terms and conditions.

Living Super adviser portal

The Living Super adviser portal is hosted and managed by Apex Superannuation (Australia) Pty Ltd (ABN 28 081 966 243) on behalf of Diversa. The Living Super Adviser Portal is available to advisers who have been accredited with Diversa, for the adviser use only, to manage client Living Super accounts. Access and use of the Living Super Adviser Portal is subject to the terms and conditions. ING is not involved with the Living Super Adviser Portal and accepts no responsibility for use of the portal.